PayPlan CEO Rachel Duffey wins two Women in Credit awards

22 March 2019

Chief Executive of PayPlan, Rachel Duffey, has been named as Business Leader of the Year and winner of the Transformation of the Year in the non-creditor categories at the 2019 Women in Credit Awards.

Credit Strategy launched the Women in Credit Awards last year to empower, connect, support and uncover achievements among women in the profession. PayPlan works closely with creditors, employers and the advice sector, helping people across the UK to access free and regulated debt advice.

On winning the awards, Rachel Duffey said: “It’s such an honour to have won two Women in Credit awards. PayPlan is constantly developing new ways for people to access free debt advice, firmly putting us at the heart of driving change across the industry.”

Rachel added: “With as many as eight million people in the UK thought to be in problem debt, we have focused further on breaking down barriers for people seeking advice. Whether that is through our dedicated Vulnerable Client Team or our Lets #TalkaboutDebt campaign, PayPlan is a very passionate team of people that I’m very proud of.”

The Transformation of the Year category highlighted change that has significantly bettered how the business previously operated, while Business Leader recognised outstanding, board level leadership – encompassing strategic, process, communication skills that are evidenced by results.

Recognising that debt is still taboo and that 68% of PayPlan clients were seeking advice using digital channels, Rachel saw a need to propel a new digital offering called PlanFinder. In addition to PayPlan’s digital movement, and since the formation of the dedicated Vulnerable Client Team, Rachel continues to pioneer change for vulnerable adults through training, sharing best practice and shaping new funding projects.

PayPlan’s sister company Paylink Solutions was also recognised at the awards after its CEO, Susan Rann, won the Innovator of the Year category. Paylink Solutions designs and integrates digital platforms which improve businesses’ application, credit checking and collections processes.

The Women in Credit Awards were held in London on Thursday, 21 March. Find out more about PayPlan at


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