Free training

on vulnerability and debt solutions

Free debt advice and vulnerability training

 

We offer a wealth of face-to-face and online training courses on debt and vulnerability. The courses are free to the free advice sector – all we ask is that you host a session, if it’s face-to-face. 

The courses include Debt Management Plans, Individual Voluntary Arrangements and Vulnerable Clients – which can all be delivered online or face-to-face. Our Debt and Domestic Abuse course has been developed in conjunction with experts from Broxtowe Women’s Project, which is delivered face-to-face only.

To book a course, email ProTraining@payplanpro.com with the name of the course you are interested in, your organisation name and location, the number of people that would like to attend and available dates

Debt and Domestic Abuse – face-to-face training

New for 2020, we’re proud to launch our Debt and Domestic Abuse training. This training course has been developed in conjunction with experts from the Broxtowe Women’s Project.

With the government presenting its landmark Domestic Abuse Bill in 2019, there has never been a better time to equip money advisers on how to recognise and assist domestic abuse cases.

Course outline:

  • Overview of statutory safeguards defined in the 2019 Domestic Abuse Bill
  • Defining the different types of Domestic and Economic Abuse
  • Spotting the signs that someone may be in an abusive situation
  • How to react to those signs and engage appropriately
  • How to deliver effective internal / external support interventions
  • Innovative methodologies including the ‘Power and Control Wheel’ and ‘The Golden Minute’
  • The links between financial difficulty and domestic abuse
  • Attendees can claim two IMA CPD points for attending the training

Vulnerable clients – spotting the signs

Vulnerabilities include a range of factors – from learning or physical disabilities to mental health, addictions or abuse – and they can be categorised as short or long-term.

No matter what the vulnerability, it’s important that advisers identify these signs promptly and know how to appropriately respond to and support people.

Course outline:

  • Is my client vulnerable? Gain practical skills to spot the signs of clients in vulnerable situations
  • The FCA definition of a vulnerable person and reference to CONC and legislation
  • How to deal with disclosures from vulnerable clients using conversational models: TEXAS, IDEA, BRUCE, BLAKE and REACH
  • Understand the difference between personal and sensitive data – the differences between the two and how to deal with the data appropriately
  • Attendees can claim two IMA CPD points for attending the training
  • Course available online or face-to-face

Debt Management Plan (DMP)

Take a detailed look at the different types of DMP and what is required for a client to enter a plan. We cover the regulatory requirements and delve deeper into the reasons why people choose to enter into a DMP.

Course outline:

  • Identify people who may be suitable for a Debt Management Plan
  • Be able to advise clients fully on the process of a Debt Management Plan, from solution entry to exit
  • Advise clients on the advantages and disadvantages of this solution over others that may be available
  • Attendees can claim two IMA CPD points for attending the training
  • Course available online or face-to-face

Individual Voluntary Arrangements

As a five or six year-long legally binding agreement, Individual Voluntary Arrangements (IVAs) can often be met with hesitation around who they are suitable for and when they are best advice.

In this technical training session, you will learn when an IVA is a good outcome, the full process of setting up the arrangement and investigate common myths around this debt solution.

Course outline:

  • What is an IVA and how does it work?
  • How IVAs are approved and the role of the voting agents
  • IVA fees
  • How homes are dealt with in an IVA
  • Problems and solutions in IVA
  • Attendees can claim two IMA CPD points for attending the training
  • Course available online or face-to-face

Together

We can make a difference

or call 01476 518 178