step 2

Once an income and expenditure form is complete, a qualified adviser can make an informed assessment to recommend a debt option.

Advisers review all of the financial and personal information given to them and they delve deeply to try and better understand the individual’s circumstances.

Clients are often stressed or embarrassed about their situation, so they often require support and reassurance from our qualified advisers.

To ensure that the debt advice we offer is realistic and affordable, we ask further questions and request evidence, such as payslips and bank statements.


Clients can provide us with information when we request it using live chat, phone, email, post or our online income and expenditure form PlanFinder, depending on what it is and at what stage it is needed.
step 5 back in control


Financial Conduct Authority

PayPlan is regulated and inspected by the Financial Conduct Authority (FCA) to ensure processes and services provided by us are treating our customers fairly.

PayPlan was the first private free to consumer company to be authorised by the FCA during 2016 and we are regularly inspected to maintain high standards.

Insolvency Practitioners Association

PayPlan has Insolvency Practitioners (IPs) whose responsibility is to oversee and supervise all Individual Voluntary Arrangements (IVAs) arranged for clients.

Our IPs are regularly inspected by the Insolvency Practitioners Association, monitoring calls, policies and partnerships, and provide recommendations for improvements to working practices.


We can make a difference

or call 01476 518 178