CARING AND DEDICATED
PayPlan has been helping clients for more than 20 years.
By working in partnership through PayPlan Pro, we can continue to provide clients with the best possible advice and debt solution, while also offering access to a wide range of support services.
We’re now one of the largest providers of free debt advice and debt management plans in the UK. We help tens of thousands of people every year to successfully work their way out of debt.
We’re known for our down to earth and compassionate approach – qualities that are ingrained across the culture of our entire organisation.
And we know debt. We’re happy to share our knowledge with our partners to ensure clients can make their way out of financial difficulty with the minimum of stress.
At PayPlan we:
- Provide free debt advice and access to a broad range of solutions including Debt Management Plans (DMPs) and Individual Voluntary Arrangements (IVAs)
- Collect and distribute £16m of client payments to unsecured creditors every month
- Help self-employed individuals with specialist advice and support
- Work with psychiatrists and not-for-profit organisations to develop strategies to help particularly vulnerable customers
- Help everyone who comes to us – even if a repayment plan isn’t right for them, right now
PayPlan is regulated by the Financial Conduct Authority and recommended by the Money Advice Service (MAS) for debt advice. We hold the Advice Quality Standard accreditation which ensures we meet the standards approved by the MAS quality framework, and hold individual accreditation from MAS for our advisers.
In addition, most of our advisers are MIMA Cert qualified, holding the Certificate in Money Advice Practice awarded by the Institute of Money Advisers
REFERRAL MADE EASY
Digital advancements are helping us to unlock innovative new ways for partners to refer clients to PayPlan. Traditionally, we’ve helped clients by giving them advice via the telephone. This has changed and we now have options like email, SMS, online forms and live chat available to make it easier for clients to get in touch.
How we help vulnerable clients
Approximately 91% of PayPlan clients tell our advisers about their vulnerability without being asked. When a client discloses information we make appropriate adjustments for them.
The IVA technical training offered really good anecdotal information. This is exactly what we need as advisers.
I’m constantly impressed with PayPlan’s focus on client outcomes, its mature understanding of the regulatory environment, and the desire to work with creditors in a real way, and not just for show.